Here you will find some of the more common questions we get at Agridata. This list is continually expanding, so please check here if a problem arises as the answer may be immediately available to you. If you are having a problem that is not listed here, please contact us via the Contact page. Please click on the appropriate subject relating to your problem, and the link will jump you to the corresponding subject on the page.

How do I apply for a demo / trial CD of Agridata and further information?

I receive a message saying I need to install the .NET Framework. How do I install it?

Agridata won't install on my computer running Windows 95, 98, ME or 2000

Agridata has disappeared from the screen

Agridata has detected an error what should I do?

Sold the wrong animal

Wrong animal recorded as dead

Wrong cow recorded as calving

Calf sex wrongly recorded

Wrong price and weight or commission details on sale

Don't know the price weight commission or other charge details upon return from market

Do I need email addresse(s) to use the BCMS Web Services?

I get the following error when using the BCMS Web Servies. CTWS800 - Invalid request; authentication failure. What does it mean?

How do I check for receipts after applying for passports or sending movements via e-mail?

I' am interested in Pocket Agridata. What handheld computer do I need to use it?

How do I subscribe to online updates and how much will it cost?

How do I tell Agridata I have broadband?

How do I apply for a demo / trial CD of Agridata and further information?

The quickest way to apply for a demo / trial CD is to use the demo request page. Click here to go directly to the page.

 I receive a message saying I need to install the .NET Framework. How do I install it?

Agridata requires the .NET Framework 2.0 to be installed on your computer. When you install Agridata from Cd-Rom, if the .NET Framework is not installed you will be asked if you would like to install it. Click the 'Yes' button and the installation will take place. You can also download the Framework from here (Broadband recommended). Note: The .NET Framework only needs to be installed once.

Sold the wrong animal

Use the 'History' option in the Male, Heifers, or Cows menu to display details of the animal wrongly recorded as sold. Select the required animal and it’s details will be displayed, at the bottom of the screen there is a button which says ‘Cancel this Sale or Loss and put the Animal back in the Herd’ click this and Agridata will undo the sale.

Wrong animal recorded as dead

The solution is the same as the solution above. Agridata can undo a mistake but can't undo a real death (not yet).

Wrong cow recorded as calving

Use the 'Update / View details' option in the Male or Heifers menu to update the details of the calf. Change the 'dam's ear tag' to the correct one. If you enter an ear tag which is not valid, Agridata will present you with a list of cows to choose from after you have exited the update screen. Choose one and press 'enter'. The calving history will be amended so that the correct cow is shown calving and the offspring's details will have the correct dam's ear tag shown.

Calf sex wrongly recorded

This is easily done. Use the 'Update / View details' option in the Male or Heifers menu to update the details of the calf. Type in the new sex (M or F) and then click on ‘Exit’, Agridata will ask if you really want to do this. Click 'Yes' and the sex will be changed such that the calf appears under 'Males' or 'Heifers' as appropriate. The calving history for the dam will also be changed to show the new sex of the calf.

Wrong price and weight or commission details on sale

For sales of sheep use the 'Change Flock history' option to change any details either wrongly entered or not available at the time you recorded the sale.

For cattle sales use the 'Change sale details' option on the 'Males', 'Heifers' or 'Cows' menus.

 Don't know the price weight commission or other charge details upon return from market

For cattle and sheep you can leave these details blank but still record the sale in order to keep your movement records up to date. Use the options detailed above (Wrong price and weight) to input the correct details when you have them.

Agridata has disappeared from the screen

There are two things that would cause Agridata to disappear from the screen, the most common one is that you have minimized the program by clicking on the ‘-‘ symbol at the top of the windows or opening another program which is now showing on top of the Agridata screen. To get Agridata back, located at the bottom of the screen is a gray bar with buttons on it called the Task bar (if the bar is not visible move the mouse to the bottom of the screen and it will appear) one of the buttons will have Agridata written on it click on this button and Agridata will appear. The other reason is that you have closed Agridata down, to start Agridata, view To Start Agridata topic, in the help file.

Agridata won't install on my computer running Windows 95, 98, ME or 2000

Agridata will only install onto a computer running Windows XP or above.

Agridata has detected an error what should I do?

When Agridata detects an error, don’t panic, note down what you were doing when the error occurred. This will help if you need to call support. Agridata will close down and try to fix the error. Restart Agridata and it will tell you it’s detected an error, click the ‘Continue With Agridata’ button and the program will then check it’s files, if the same error keeps occurring, please phone the support line or send us an email.

I' am interested in Pocket Agridata. What handheld computer do I need to use it?

Pocket Agridata runs on a Pocket PC running Windows Mobile 2003 or above. You need Agridata installed on a desktop PC to transfer the data from / to the Pocket PC. A good place to read more about Pocket PC's is on the Dell website. Click here for more information.

How do I subscribe to online updates and how much will it cost?

To subscribe to online updates start Agridata click on the 'Help' menu, click the 'Subscribe to Online Updates' option and follow the instructions. Agridata will send an email with your details and you will be added to the online update list. Once you have subscribed whenever an update is made available, an e-mail will be sent to you with a link to download it. There is no additional charge to receive online updates, but your support contract must be paid up to date. You will continue to receive updates on CD, but the online updates will be more frequent. You only need to subscribe once.

Do I need email addresse(s) to use the BCMS Web Services?

The answer to this is No. To send passports applications and movements to the BCMS or receive data from the BCMS using the BCMS Web Services all you need is access to the Internet (dial up or broadband).

I get the following error when using the BCMS Web Servies. CTWS800 - Invalid request; authentication failure. What does it mean?

If you receive a CTWS800 - Invalid request; authentication failure when using the BCMS Web Services it means the User Id and or Password entered into Agridata doesn't match what the BCMS have recorded. Make sure you have entered the correct User Id and Password in the Company Setup screen, on the 'CTS Web Users' page. Remember the password is case sensitive, so if the letters in the password are capital they must be entered in capitals.