Here you will find some of the more common questions we get at Agridata. This list is continually expanding, so please check here if a problem arises as the answer may be immediately available to you. If you are having a problem that is not listed here, please contact us via the Contact page. Please click on the appropriate subject relating to your problem, and the link will jump you to the corresponding subject on the page.
Agridata won't install on my computer running Windows 95, 98, ME or 2000
How do I tell Agridata I have broadband?
The quickest way to apply for a demo / trial CD is to use the demo request
page. Click here
to go directly to the page.
Agridata requires the .NET Framework 2.0 to be installed on your computer. When you install Agridata from Cd-Rom, if the .NET Framework is not installed you will be asked if you would like to install it. Click the 'Yes' button and the installation will take place. You can also download the Framework from here (Broadband recommended). Note: The .NET Framework only needs to be installed once.
Use the 'History' option in the Male, Heifers, or Cows menu to display
details of the animal wrongly recorded as sold. Select the required animal
and its details will be displayed, at the bottom of the screen there
is a button which says Cancel this Sale or Loss and put the Animal
back in the Herd click this and Agridata will undo the sale.
The solution is the same as the solution above. Agridata can undo a mistake
but can't undo a real death (not yet).
Use the 'Update / View details' option in the Male or Heifers menu to
update the details of the calf. Change the 'dam's ear tag' to the correct
one. If you enter an ear tag which is not valid, Agridata will present
you with a list of cows to choose from after you have exited the update
screen. Choose one and press 'enter'. The calving history will be amended
so that the correct cow is shown calving and the offspring's details will
have the correct dam's ear tag shown.
This is easily done. Use the 'Update / View details' option in the Male
or Heifers menu to update the details of the calf. Type in the new sex
(M or F) and then click on Exit, Agridata will ask if you
really want to do this. Click 'Yes' and the sex will be changed such that
the calf appears under 'Males' or 'Heifers' as appropriate. The calving
history for the dam will also be changed to show the new sex of the calf.
For sales of sheep use the 'Change Flock history' option to change any details either wrongly entered or not available at the time you recorded the sale.
For cattle sales use the 'Change sale details' option on the 'Males',
'Heifers' or 'Cows' menus.
For cattle and sheep you can leave these details blank but still record
the sale in order to keep your movement records up to date. Use the options
detailed above (Wrong price and weight) to input the correct details when
you have them.
There are two things that would cause Agridata to disappear from the
screen, the most common one is that you have minimized the program by
clicking on the - symbol at the top of the windows or opening
another program which is now showing on top of the Agridata screen. To
get Agridata back, located at the bottom of the screen is a gray bar with
buttons on it called the Task bar (if the bar is not visible move the mouse
to the bottom of the screen and it will appear) one of the buttons will
have Agridata written on it click on this button and Agridata will appear.
The other reason is that you have closed Agridata down, to start Agridata,
view To Start Agridata topic, in the help file.
Agridata will only install onto a computer running Windows XP or above.
When Agridata detects an error, dont panic, note down what you
were doing when the error occurred. This will help if you need to call
support. Agridata will close down and try to fix the error. Restart Agridata
and it will tell you its detected an error, click the Continue
With Agridata button and the program will then check its files,
if the same error keeps occurring, please phone the support line or send
us an email.
To subscribe to online updates start Agridata click on the 'Help' menu, click the 'Subscribe to Online Updates' option and follow the instructions. Agridata will send an email with your details and you will be added to the online update list. Once you have subscribed whenever an update is made available, an e-mail will be sent to you with a link to download it. There is no additional charge to receive online updates, but your support contract must be paid up to date. You will continue to receive updates on CD, but the online updates will be more frequent. You only need to subscribe once.
The answer to this is No. To send passports applications and movements to the BCMS or receive data from the BCMS using the BCMS Web Services all you need is access to the Internet (dial up or broadband).
If you receive a CTWS800 - Invalid request; authentication failure when using the BCMS Web Services it means the User Id and or Password entered into Agridata doesn't match what the BCMS have recorded. Make sure you have entered the correct User Id and Password in the Company Setup screen, on the 'CTS Web Users' page. Remember the password is case sensitive, so if the letters in the password are capital they must be entered in capitals.